Hey, Laaaaady!

What is a touchpoint? And why am I asking that now?
Well, you know by now that I tend to have a story or a situation almost every week that inspires me to write a blog post. Today is no different.
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Hold the Cone

Hold the cone!  No, I don’t mean “hold the phone.”  I’m saying “hold the cone” because that’s what ice cream shop workers should do. 

Allow me to explain:

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Taking Care of Business

I often write about customer experiences gone wrong - because it's so easy and happens so often - but when things go right, I like to share the stories and give kudos, as well (like I did in a recent post about a furniture shopping experience).

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