Service Strategy - What Is the New Gold Standard? Michelli Has Some of the Answers. Lessons from Ritz-Carlton.
by: Idris Mootee
I don’t remember when the word “service economy” first showed up five or ten years back. What is “service economy”? In economic terms, services are a diverse group of economic activities that include high technology, knowledge-intensive sub-sectors, as well as labor-intensive, low skill areas. In many ways, the service sectors exhibit marked differences from products (manufacturing), these distinctions are blurring.