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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
Deutsch
Tag: social media
The Baffling Advances of Social Customer Service
Esteban Kolsky
08/01/2015
Chat, Content or Social Selling – How Do We Measure the Value of Social Media?
HelgeTennø
31/10/2014
What Does the Facebook Experiment Teach Us?
danah boyd
27/07/2014
Shock, Horror! Social Media Advertising Is Useless (or Is It?)
Dirk Singer
07/07/2014
Why Snapchat Is Valuable: It’s All About Attention
danah boyd
27/03/2014
What Is All The Content Marketing Fuss About?
Wim Rampen
19/01/2014
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