services

Does Selling Services Create Value for a Product Firm?

There are many popular stories about product companies like IBM and GE transitioning successfully to service-based sales. And while there are also stories of the occasional failure such as Boeing’s offer of financial services, the conventional wisdom is increasingly that all product firms should transition from dependence on product sales to selling value-added services. But is this valid?

Continue Reading

Services, Not Products

Best Buy is going to start retailing an electric motorcycle sometime this fall, in an effort to repurpose some of the space available in its cavernous stores. I think the bigger opportunity is to use that space to deliver new and different services.

Continue Reading

Best Buy in the House Pt. 2

by: Jonathan Salem Baskin

Yesterday, I wrote about how I didn't necessarily understand (or believe) Best Buy's plans to expand significantly its private label technology products business, and its hopes that incorporating customer feedback would let it make simple improvements that the big name brands might miss.

I think there's a far bigger, far more radical, and much more likely sustainable opportunity for the company to pursue:

Services.


Continue Reading

Integration Strategies for Better SaaS Adoption

Continue Reading

Three Lenses to Look at the Emerging Discipline of Service Design

by: Idris Mootee

There were lots of talks around Software as a Service and it is actually becoming part of a major transformation of the software industry, and yet many still don’t fully understand what it takes to capture these opportunities.

Continue Reading

Chef David Chang--in a Weird Way, a Leadership Role Model

Continue Reading

Selling 'Innovation' and the RFP game

Continue Reading

Random Thoughts on Experience Design

Continue Reading

Idea Store - Created and Managed by Tower Hamlets Council - Home

by: David Polinchock

You know, I wish I could remember where I first read about this, but what a cool idea. Totally changing the idea of what a library is and does. I love the idea of the library as an "idea store" too. Not a repository of information that is sometimes hard to navigate, but a place for you to get ideas.

Continue Reading

Avant-Garde Dating

Continue Reading
Subscribe to RSS - services