CX Journey™ Musings: Are Pre-Mortems and Post-Mortems Part of Your Work Plan? Annette Franz 13/12/2020
Some Celebrate Failure. Some Even Romaniticize Failure. The Best Strategy Is to Avoid It! Idris Mootee 26/06/2013
The Unintended Consequences of Obsessing over Consequences (or why to support youth risk-taking) danah boyd 30/07/2011