privacy

Privacy: Hassle or Customer-Centric Opportunity?

When it comes to managing the digital customer experience, there’s an interesting duality all of us need to deal with:

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What Is Privacy?

Earlier this week, Anil Dash wrote a smart piece unpacking the concept of “public.” He opens with some provocative questions about how we imagine the public, highlighting how new technologies that make heightened visibility possible. For example,

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The Real Privacy Issue?

While there are certainly things that have changed since I first wrote this piece in 2001, there's a lot of underlying issues that I think still hold true. People want value from their data. Value for them. When companies do that, both the consumer and the company wins.

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Big Data, Trust and ‘You as The Product’

If you’re not paying for it, you’re the product. Most people know this. The basis of the business model is that your personal data is mined and shared with all kinds of companies that can use this data for their benefit. Mostly this data is used to sell advertising space or intelligence to improve advertising efficiency.

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thoughts on Pew’s latest report: notable findings on race and privacy

Yesterday, Pew Internet and American Life Project (in collaboration with Berkman) unveiled a brilliant report about “Teens, Social Media, and Privacy.” As a researcher who’s been in the trenches on these topics for a long time now, none of their finding surprised me but it still gives me absolute delight when our data is so beautifully in synch. I want to quickly discuss two important issues that this report raise.

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When social media posts come back to haunt you. Why we all need a right to be forgotten online

After just a few days in the job, the UK’s first youth crime commissioner, Paris Brown, resigned over some of her past Twitter postings. There are no doubt many posts that she wishes could be deleted, forgotten forever, and she is not alone.

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Will Drones Over Manhattan Lead to Privacy Speakeasies?

In a radio interview last week, controversial New York City mayor Michael Bloomberg all but conceded that unmanned NYPD spy drones would one day be flying overhead in Manhattan.

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Brands need consumers’ permission to capitalise on social media data

December is often a time for predictions, and the most consistent predictions for social media in 2013 concern data. Whether it’s called big data or social media data, brands are expected to make more use of the opportunities this data holds in the coming year.

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You No Longer Have a Right to Privacy

The concept of privacy is undergoing a radical transformation, thanks to our continuing willingness to provide companies like Facebook and Google our data for free. If, before, we largely lived our lives in private, we now live our lives in public. In many cases, we no longer even know what is public and what is private, who has our information, and what they are doing with it.

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How Parents Normalized Teen Password Sharing

In 2005, I started asking teenagers about their password habits. My original set of questions focused on teens’ attitudes about giving their password to their parents, but I quickly became enamored with teens’ stories of sharing passwords with friends and significant others. So I was ecstatic when Pew Internet & American Life Project decided to survey teens about their password sharing habits.

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