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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
Deutsch
Tag: perception
Use Ratings to Improve REAL Satisfaction
Roger Dooley
12/03/2011
Border Bias: How to Beat It
Roger Dooley
24/02/2011
Holy Branding! Religion Gives Brand Immunity
Roger Dooley
29/09/2010
Perceived Value Versus Real Value
John Winsor
22/01/2010
The Age of Wonder
Jonathan Salem Baskin
23/08/2009
Medical Marketing: Is That REAL Pain?
futurelab
12/01/2022
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