Tag: Net Promoter Score

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Checklist: Are you a VoC Champion?

Alain Thys 24/02/2016

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First German language NPS conference and certification

Stefan Kolle 07/08/2013

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Baseball Stats and CX Metrics (No, It's Not a Moneyball Story!)

Annette Franz 11/07/2012

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Barriers to Customer Centricity (Presentation)

Alain Thys 29/05/2012

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New book: So You Want To Be Customer-Centric?

futurelab 12/01/2022

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Just One Last Question: Four Ways Columbo and the Net Promoter Score Are Alike…

futurelab 12/01/2022