mobile retail

Last week, during the NRF Big Show, there was a lot of talk about how to change retail to be successful in today's world. I spent a lot of time with Bob Phibbs and Marge Laney walking the floor and talking about what we were seeing throughout the show.

We’re starting to experiment with something new at Futurelab which should make Chris Anderson proud. In the past, we have occasionally published reports on the things that were wrong in an industry or situation. But we got frustrated at ourselves because we felt like we were telling the patient that he was ill, yet didn’t provide the medicine. Especially as – because of all our research work and projects – we are sitting on more of that medicine than we can process.