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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
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Cases
About us
Our philosophy
People, Partners and Places
Contact
English
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Tag: metrics
It's Not About the Metric
Annette Franz
20/03/2015
A Matter Of Who And What To Value
Wim Rampen
26/08/2013
Baseball Stats and CX Metrics (No, It's Not a Moneyball Story!)
Annette Franz
11/07/2012
Social Media Shares Indicate a High Google Ranking
Dirk Singer
11/06/2012
Clicks Don’t Count!
Roger Dooley
25/04/2012
Ten Ways To Take Your Net Promoter® Programme To the Next Level
Alain Thys
13/02/2012
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