Tag: Maz Iqbal

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Halfords Auto Centres: Is a Welcomer Enough to Deliver a Good Customer Experience?

Maz Iqbal 17/05/2012

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Is Eliminating the Bargaining Power of Customers More Important Than Working On the Customer Experience?

Maz Iqbal 16/05/2012

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VoC:What’s Wrong With VoC and How Do You Get It Right? (Part III)

Maz Iqbal 16/05/2012

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VoC: What’s Wrong With VoC and How Do You Get It Right? (Part II)

Maz Iqbal 11/05/2012

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VoC: What’s Wrong With VoC and How Do You Get It Right? (Part I)

Maz Iqbal 10/05/2012

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Where Do Customer Focus, Customer Obsession, Customer Centricity Reside in Your Organisation?

Maz Iqbal 08/05/2012