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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
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CXMA
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Tag: management
Agile Marketing
Neil Perkin
19/10/2010
Six Themes from the World Business Forum
Denise Lee Yohn
06/10/2010
The Business of Managing Tensions
Denise Lee Yohn
24/09/2010
What Great Service Providers Do
Denise Lee Yohn
14/09/2010
Who Killed Big Corp Innovation?
futurelab
12/01/2022
Radical Continuity: What Any Retailer Can Learn from Nordstrom
John Sviokla
05/09/2010
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