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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
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Tag: Hutch Carpenter
Uncover Latent Needs with a Simple Question
Hutch Carpenter
01/11/2013
Two Cases of Job-to-be-done Driven Design
Hutch Carpenter
14/08/2013
What Do You Mean Customers Don’t Know What They Want?
Hutch Carpenter
01/03/2013
McDonald’s Wins on the Fast Food Jobs-to-be-Done That Matter
Hutch Carpenter
25/01/2013
Net Promoter Score Is a Window Into Jobs-to-be-done Fulfillment
Hutch Carpenter
30/11/2012
What’s Your View on Customers’ Value to Innovation?
Hutch Carpenter
28/07/2012
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