Helen Trim

Big Data in retail banking – the opportunities and challenges

Written by Helen Trim.

There’s a lot of buzz about big data in the retail banking sector right now as all the major banks work out how best to bring new unstructured data sets (such as social data and mobile data) together with transactional data in order to improve customer experience, become more competitive and drive growth.

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Building the Business Case for Online Communities

Guest Post by: Helen Trim

I’m at the Communities 2.0 conference in San Francisco this week. It’s such a beautiful and diverse city and sadly not enough time to explore (sigh).

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