ethics

What Has Motive Got To Do with Customer Loyalty?

More than once and by more than one ‘customer guru’ I have been accused of bringing moral considerations into an arena where moral considerations do not belong. Which arena is that? The business arena. Many folks are convinced that what matters in business is the right strategy (plotting the right course) and effective-efficient execution. According to these folks nothing else matters – except perhaps for good luck.

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Manipulation vs. Customer Focus, Dilbert-style

One of the post-speech questions I’m often asked is whether employing my neuromarketing strategies is “manipulative” and/or unethical. This weekend’s Dilbert strip by Scott Adams highlights the divide between manipulation and customer focus:

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AdAge Challenges the Tinfoil Hats

Rance Crain, Editor-in-Chief of Advertising Age (as well as Crain’s Chicago Business, Crain’s New York Business, and TelevisionWeek) has taken the neuro-alarmists to task in a sensible AdAge piece, Neuromarketing Threat Seems Quaint in Today’s Ad Landscape.
 
Crain describes the EthicMark ad competition and the group’s fears about neuromarketing. The EthicMark awards don’t recognize brilliant creativity or stellar sales results, but rather admit only advertisers who don’t use “subliminal messages, brain science, MRIs or endocrinology as tools to manipulate [consumers] for marketing purposes.”
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Evgeny Morozov and why we should beware the prophets of technological utopianism

by: Chris Holmes

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Is it Ethical to Eat Faux Meat?

Would you eat a thick, juicy steak? What if it were grown in a lab and printed using new 3D printing techniques originally developed to grow regenerative tissue for medical purposes? Thanks to new technologies already on the horizon, it will soon be able to produce protein-rich steak in miniature cubes, each of them half-a-millimeter thick, using a 3D bio-printer.

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It's the Product, Stupid

The poll I ran earlier this week in Is Your Brand Evil produced results that, in retrospect, were predictable. Fully half the respondents thought that branding could be used in either good or bad ways. Of the other half, my neuromarketing-oriented readers came down four-to-one on the “good” side of branding.

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Ethical WOM?

"Ethics are the bedrock of WOMMA," starts the web page promoting the Word of Mouth Marketing Association's contest to choose the most ethical word-of-mouth, or "WOM" marketing campaigns. I can't help but think that this is like a seance industry recognizing fair treatment of ghosts and phantasms.

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An Advertising Reformation?

I may be looking too hard for hopeful signs but I think we may be at the threshold of a reformation in advertising, which will mean larger changes in the communications world overall. Here are two of them and why I think they’re important (and somewhat related):

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Guard Your Reptilian Brain!

Every year or so, some fuzzy-thinking critic reads an article about neuromarketing, becomes extremely agitated, and tries to raise the alarm about marketers turning consumers into mind-controlled zombies. The latest push of the neuro-panic button began with an article on a site called Truthout (fresh out of truth, perhaps?). Truthout seems to be a sort of conspiracy theory haven that seeks to use “the ever-expanding power of the Internet… to spread reliable information, peaceful thought and progressive ideas throughout the world.” Here’s their take on neuromarketing:

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My 10 Top Tips for Social Media Success in Businesses in 2010

note: this is the unabridged version of a post originally published at http://bnet.co.uk of which I am a regular contributor

2010 will be year 6 of the Social Media era (née Web 2.0). Needless to say that 6 years is a long time in the Internet business world. For those who can remember those days, it more or less fits in with the time at which the Internet started to be really popular (if we assume that we first heard about it in 1994 and that 2000 was the most exciting moment of all).

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