Employee Empowerment

Are your employees empowered to do what's right for your customers?

I know some people think "employee empowerment" is an over-used phrase. I think there's some good in that term, and I'm not quite convinced that it's over-used. Perhaps it's over-used in the sense that it becomes meaningless when we just carry on about how employees should be empowered, but then we don't really know what it means or why.

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