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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
Deutsch
Tag: empathy
What does it take to generate deep contextual customer insight?
Maz Iqbal
18/01/2013
Younger People Can’t Read Emotions on Older Faces. Retailers Beware!
futurelab
12/01/2022
Customer Loyalty and Advocacy: What Can We Learn From Jonathan Ive and Zappos?
Maz Iqbal
28/05/2012
Evocative Objects: Designing for Emotion and Empathy
Dominic Basulto
08/12/2010
The Joy Luck Club Method to Brand Strategy
Denise Lee Yohn
17/07/2010
Singing for Sales
Roger Dooley
16/07/2010
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