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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
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Tag: Denise Lee Yohn
What I Learned from Prahalad
Denise Lee Yohn
04/05/2010
Marketing Myopia
Denise Lee Yohn
22/04/2010
What AT&T Could Learn from McDonald’s
Denise Lee Yohn
15/04/2010
Industry Reboot
Denise Lee Yohn
06/04/2010
A Little Sticker Makes a Big Difference
Denise Lee Yohn
29/03/2010
The Brand Promise: Reality Gap
Denise Lee Yohn
23/03/2010
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