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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
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Presentations & Video
Cases
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Our philosophy
People, Partners and Places
Contact
English
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Tag: customer service
Customer Service or Lip Service?
Annette Franz
25/07/2014
Hall of Shame: Bitdefender
Maz Iqbal
06/05/2014
Hall of Fame: Waitrose Creates A Delighted Customer
Maz Iqbal
01/04/2014
Amazon Mayday – Is This the Future of Providing Just in Time Help
Dick Stroud
01/04/2014
Why Is Great Service Hard to Find?
Annette Franz
31/03/2014
Twitter for Customer Service? These Companies Get It Right
Esteban Kolsky
24/03/2014
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