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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
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Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
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Tag: customer service
A Big F***ing Deal in Customer Service (hat tip to Joe Biden)
John Caddell
31/03/2010
Customer Service 2.0: Transparency, Tribes, and Talent
John Sviokla
21/02/2010
Next Business Day
Ilya Vedrashko
04/01/2010
Customers Who Return Products – Not as Bad as We Thought?
John Caddell
02/12/2009
Customer Relationship Metamorphosis
Neil Perkin
02/12/2009
Customers Are Talking: In Praise of “Customer-Oriented Defiance”
John Caddell
03/10/2009
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