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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
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Cases
About us
Our philosophy
People, Partners and Places
Contact
English
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Tag: customer service
The Tragi-comedy of Customer Service
futurelab
12/01/2022
In Praise of Sloth
Jonathan Salem Baskin
07/07/2010
People or Machines & Transparency: Twin Innovations in Service
John Sviokla
07/07/2010
Is This the Ad Future? Customer Service Wins Titanium in Cannes
David Polinchock
02/07/2010
Do You Curate Your Audience?
John Sviokla
30/05/2010
A Rant on the Airline Industry
David Polinchock
27/04/2010
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