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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
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Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
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Tag: customer service
If Your Customers Have to Wait…
Roger Dooley
12/04/2011
Forresters’ Diane Clarkson on Social Customer Service
Denise Lee Yohn
22/03/2011
What’s Next in Retail from Etail
Denise Lee Yohn
15/03/2011
Why Social Initiatives Span Business Silos
David Armano
19/12/2010
New Leaders Drive Customer Service Excellence in the Digital Age
futurelab
12/01/2022
What Great Service Providers Do
Denise Lee Yohn
14/09/2010
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