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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
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Tag: customer service
The Third Rail of Customer Experience
Annette Franz
09/01/2014
The Omnichannel Customer Service Gap
Annette Franz
15/12/2013
Service DNA
Lance Bettencourt
05/12/2013
Are You Going To Be Doing Customer Service In 2014?
Esteban Kolsky
26/11/2013
Service Model Generation
Lance Bettencourt
08/11/2013
Customer Service or Customer Experience?
Annette Franz
21/10/2013
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