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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
Deutsch
Tag: customer satisfaction
Customer Relationship Metamorphosis
Neil Perkin
02/12/2009
Piss Off Your Customers
Ron Shevlin
18/09/2009
The Fallacy of Measuring Feelings, or How to Capture Lighting in a Bottle
Esteban Kolsky
20/05/2009
Brands That Make No Promises
futurelab
12/01/2022
Branding, the Island
futurelab
12/01/2022
How to Score a 90% or More Customer Satisfaction
Esteban Kolsky
19/08/2008
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