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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
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Tag: customer satisfaction
The Customer’s Experience: Tales of Disappointment and Delight
Maz Iqbal
19/07/2012
What's Your Customer Effort (Score)?
Annette Franz
18/06/2012
Sorry NPS, I’m Not Buying (It)..
Wim Rampen
14/05/2012
Ten Ways To Take Your Net Promoter® Programme To the Next Level
Alain Thys
13/02/2012
Contagious Dissatisfaction
Roger Dooley
31/10/2011
The Problem With Customer-Centricity
Ron Shevlin
22/01/2011
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