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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
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Tag: customer needs
Filling Shopping Bags by Filling Needs
Denise Lee Yohn
08/06/2011
So You Want To Be Customer-centric?
Alain Thys
04/01/2011
The Six Drivers of the Brand Utility
futurelab
12/01/2022
Maslow, Emotion, and a Hierarchy of Service
Denise Lee Yohn
04/09/2010
Report from Cape May: Customers Say Donuts, Not Scones
John Caddell
11/05/2010
Five Lessons for CEOs from the Massachusetts Senate Race
Dominic Basulto
22/01/2010
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