Skip to content
Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
Deutsch
Menu
Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
Deutsch
Tag: customer needs
Customer Experience Lessons from Peripheral Sparring
Annette Franz
24/10/2012
Is This the Most Serious Misunderstanding Plaguing Customer-centricity?
Maz Iqbal
14/09/2012
Why Your Organisation Is Not Customer-centric even if It Is Customer-centric
Maz Iqbal
08/09/2012
Putting the Customer at the Center of Every Conversation
Annette Franz
07/09/2012
giffgaff: How to Generate Delight and Advocacy without Spending a Fortune
Maz Iqbal
04/09/2012
Building the Button to Nowhere
Annette Franz
17/08/2012
« Previous
Page
1
…
Page
3
Page
4
Page
5
Page
6
Page
7
…
Page
9
Next »