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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
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Customer innovation
CXMA
Inspiration
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People, Partners and Places
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Tag: customer needs
Collecting and Analyzing Jobs-to-be-done
Hutch Carpenter
15/01/2014
Uncover Latent Needs with a Simple Question
Hutch Carpenter
01/11/2013
Two Cases of Job-to-be-done Driven Design
Hutch Carpenter
14/08/2013
Service Is Going the Extra Mile
Lance Bettencourt
01/06/2013
What Do You Mean Customers Don’t Know What They Want?
Hutch Carpenter
01/03/2013
Net Promoter Score Is a Window Into Jobs-to-be-done Fulfillment
Hutch Carpenter
30/11/2012
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