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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
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Customer innovation
CXMA
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Tag: customer feedback
Re-Thinking The Focus Group: Tropicana Design Flops
futurelab
12/01/2022
Customers Are Talking: Using Reverse Logistics to Improve Products
futurelab
12/01/2022
Customers Are Talking: You Can't Listen to Customers if You Hate Them
futurelab
12/01/2022
Why You Should Listen to Customers Even if They're Wrong
futurelab
12/01/2022
The Motrin Controversy
futurelab
12/01/2022
How About Feedback From Passive Customers? Huh?
Esteban Kolsky
13/09/2008
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