Tag: customer experiences

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Outside-In vs. Inside-Out Thinking

Annette Franz 16/08/2015

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A #CX Topic to Avoid at the Dinner Table

Annette Franz 11/08/2015

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Customer Experience Through the Eyes of the Frontline Retail Employee

Maz Iqbal 04/08/2015

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How Well Does the Behaviour of Customers Conform to Customer Experience Dogma?

Maz Iqbal 28/07/2015

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The Why (And Why Not) of Customer Journey Mapping

Esteban Kolsky 22/07/2015

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The Customer Speaks: Customer-Centricity Through the Eyes of the Customer

Maz Iqbal 16/07/2015