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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
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Cases
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People, Partners and Places
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Tag: customer experiences
"Sucking Less" Is Not a #CX Strategy
Annette Franz
29/11/2013
Do You Allow Your Employees the Space To Be Great with Customers?
Maz Iqbal
27/11/2013
Kicking the #CX Can Down the Road
Annette Franz
02/11/2013
Who Do You Think Is a Good Age Neutral Company – John Lewis
Dick Stroud
30/10/2013
Customer Service or Customer Experience?
Annette Franz
21/10/2013
No Muzak Here
David Polinchock
17/10/2013
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