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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
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Cases
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People, Partners and Places
Contact
English
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Tag: customer experiences
Hearing Loss? Denial Doesn’t Work. Trust Me.
Dick Stroud
19/01/2015
Customer-Driven Transformation via Walking in Customers’ Shoes
Annette Franz
18/01/2015
Knowing Is Half the #CX Battle
Annette Franz
08/01/2015
What Should Uber Do?
Denise Lee Yohn
06/01/2015
18 Reasons to Map Customer Journeys
Annette Franz
16/11/2014
Getting Employee Buy-In for Your #CX Transformation
Annette Franz
23/10/2014
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