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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
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Tag: customer experiences
Do Your People "Get" Your Customer Experience Strategy?
Alain Thys
13/08/2019
Making Useless Nails vs. Achieving Your Desired Outcome
Annette Franz
01/07/2016
Lean and the Customer Experience Journey
Annette Franz
24/06/2016
Are You a Human or a Robot?
Annette Franz
17/06/2016
Should You Feel Empathy or Sympathy? Or… ?
Annette Franz
13/05/2016
Customer Service Ain’t What It Used To Be
Denise Lee Yohn
12/05/2016
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