core value

November 11, 2018

Employee Experience Comes First

There should be no doubt: companies must recognize that employees come first.

I had a great time talking about this and many other topics when I joined Mary Drumond and James Conrad with Worthix for their Voices of Customer Experience podcast.

core value, Annette Franz (Gleneicki), employee experience, leadership

July 19, 2018

Corporate Culture and the Bottom Line

Is there a linkage between corporate culture and the bottom line?

In a nutshell... yes. Corporate culture is linked to so many business decisions and business outcomes. You might be surprised!

Annette Franz (Gleneicki), core value, leadership, corporate culture

May 11, 2018

CX Journey™ Musings: A Lesson in Living Your Core Values

Have you seen Jeff Bezos' annual shareholder letter for 2018?

cx journey, customer journey musings, core value, Annette Franz (Gleneicki)

February 16, 2018

What Are Core Values and How Should You Develop Them

Leaders of great organizations have tremendous clarity about the brand identity they aspire to embody and about how to cultivate an organizational culture that enables them to achieve it.

core value, corporate culture, corporate strategy, brand culture