core value

Employee Experience Comes First

There should be no doubt: companies must recognize that employees come first.

I had a great time talking about this and many other topics when I joined Mary Drumond and James Conrad with Worthix for their Voices of Customer Experience podcast.

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Corporate Culture and the Bottom Line

Is there a linkage between corporate culture and the bottom line?
 
In a nutshell... yes. Corporate culture is linked to so many business decisions and business outcomes. You might be surprised!
 
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CX Journey™ Musings: A Lesson in Living Your Core Values

Have you seen Jeff Bezos' annual shareholder letter for 2018? 
 
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What Are Core Values and How Should You Develop Them

Leaders of great organizations have tremendous clarity about the brand identity they aspire to embody and about how to cultivate an organizational culture that enables them to achieve it.

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Mission, Vision, Guiding Principles, Values. Oh My!

Do you know the difference?

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