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Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
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CXMA
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Tag: consumer trends
America’s Mass Affluent – What Is Their Online Behaviour?
Dick Stroud
24/02/2014
The Disappearing Middle of the Market – Go Rich or Poor but Not Middle
Dick Stroud
22/02/2014
Could Pabst Be Too Cool?
Jonathan Salem Baskin
01/06/2010
Be Careful Using Consumer Confidence Measures
futurelab
12/01/2022
The Era of Cheap S–t Is Over
futurelab
12/01/2022
Is 'Renting the New Buying'?
futurelab
12/01/2022
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