community management

Should Anonymous Comments Be Allowed in an Online Community?

Should people be allowed to leave anonymous comments in online communities and forums? It’s a question that has been debated many times and people have different perspectives on it. Some say that “No, if people don’t say who they are then its easy for discussions to get out of hand”, whereas others say “Yes, if you want people to be honest you need to allow them to be anonymous”.

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My 10 Top Tips for Social Media Success in Businesses in 2010

note: this is the unabridged version of a post originally published at of which I am a regular contributor

2010 will be year 6 of the Social Media era (née Web 2.0). Needless to say that 6 years is a long time in the Internet business world. For those who can remember those days, it more or less fits in with the time at which the Internet started to be really popular (if we assume that we first heard about it in 1994 and that 2000 was the most exciting moment of all).

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Essential Reading for Online Community Managers

A good friend of mine started a new job for the new year – working in social media for a UK charity. She asked me what reading I could recommend for somebody looking to learn more about online communities and how they can be launched and grown. There are a whole range of great books out there on how social media is used and the impact this is having on society (anything by Gladwell or Shirky would be a great starting point), but she was interested specifically in things that help managing and growing communities online.

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A Little Perspective from the Ultimate Community Manager

Guest Post by: Holly Seddon

I had to privilege of seeing Craig Newmark of Craigslist taking part in a discussion at Reboot Britain on Monday.

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Building the Business Case for Online Communities

Guest Post by: Helen Trim

I’m at the Communities 2.0 conference in San Francisco this week. It’s such a beautiful and diverse city and sadly not enough time to explore (sigh).

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The Ten Commandments of Managing Online Communities

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Defining Community Management - a Starting Point

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