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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
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Tag: change
Implementing Change Is Difficult and Time Consuming – Whatever It Is
Dick Stroud
03/07/2014
CRM, Customer Experience, and Digital Business Require Culture Change
Maz Iqbal
27/06/2014
Native Advertising Isn't the Enemy—We Are
David Armano
21/05/2014
How Ad Agencies Can Avoid a Death Spiral
Greg Satell
19/05/2014
10 Years Ago…
David Polinchock
05/05/2014
Facebook’s Real Crisis
Ron Shevlin
04/05/2014
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