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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
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Customer innovation
CXMA
Inspiration
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Tag: buzz
Use Social Media to Understand Brand Perception
futurelab
12/01/2022
Logo You Don't
Jonathan Salem Baskin
18/10/2010
Turn a PR Crisis into Positive Online Buzz: Lessons from The Gap
futurelab
12/01/2022
What Type of Brand Are You Online?
Matt Rhodes
30/06/2010
The Impact of Word-of-mouth Marketing: a McKinsey Report
futurelab
12/01/2022
Getting Started 3: Have a Go and Experiment with Social Media
Matt Rhodes
27/10/2009
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