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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
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Tag: brands
Whose Brand Are Customers Loyal To?
Denise Lee Yohn
21/06/2012
Kraft & Kellogg’s Are Clueless
Jonathan Salem Baskin
01/06/2012
Consumers Do/Don’t Want Relationships With Brands
Ron Shevlin
01/06/2012
McDonald’s Metro: Lipstick On a Pig
Denise Lee Yohn
24/05/2012
Why Facebook Brand Pages Suck (And Will Continue To Do So)
Ron Shevlin
13/05/2012
Nine Criteria of Breakthrough Brand Experiences
Denise Lee Yohn
09/05/2012
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