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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
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Tag: B2C relationship
New Rules of Customer Engagement in 2016
Denise Lee Yohn
15/01/2016
How Can We Develop Strong Customer Relationships?
Denise Lee Yohn
12/12/2015
The Customer Speaks: Customer-Centricity Through the Eyes of the Customer
Maz Iqbal
16/07/2015
Aligning the Organization Around the Customer with Customer Rooms
Annette Franz
28/06/2015
CX Journey™ Musings: Do You Know Your Customers' Backstories?
Annette Franz
17/06/2015
Cultivating Goodwill Involves More Than Reducing Customer Effort
Maz Iqbal
16/06/2015
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