airline services

Shooting the Messenger

by: Jonathan Salem Baskin

Late last month, Virgin Atlantic fired 13 flight attendants for making disparaging comments about safety and passengers in a Facebook forum. British Airways followed a few days later to punish employees who posted references to travelers as "smelly" and "annoying."

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Delta Northwest: A Dream or a Nightmare

by: Jonathan Salem Baskin

Last Thursday, Delta announced that its acquisition of Northwest had been approved. This will be either a dream or a nightmare for fliers of either airline.

And, oddly enough, I think it'll depend on how the new entity brands itself.

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And on the Tail: 'Airline'

by: Jonathan Salem Baskin

The latest mergers rumored in the airline industry are proof that brands in air travel have become irrelevant, only to be replaced by blank, white tails on which the word "airline" will appear.

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Tell Me about My Flight

by: Jonathan Salem Baskin

Heathrow’s new terminal five will utilize 333 billboards and 207 flat screen TVs to barrage each visitor with 50 to 200 ads. One of the billboards already crows that the display company and airport operators are "...bringing the world's best brands and audiences together."

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Action/Reaction

by: Jonathan Salem Baskin

While there was never such a thing as a free lunch, it seems that some customer-service innovations in business these days come not just as a benefit, but with a sometimes hidden cost.

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The Flack & The Guru

by: Jonathan Salem Baskin

American Airlines' announcement last week that it would charge $15 for a checked bag was met by disdain and contempt in the communications industry.

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Nothing Never Cost So Much

by: Jonathan Salem Baskin

United Airlines charged itself $2.2+ billion for nothing last week, prompting a 13% drop in its stock price to a 52-week low.

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Delta Doubles Down

by: Jonathan Salem Baskin

It's too easy to rip on the airlines; they're apparently stuck in a no-win situation, with rising fuel prices on one end, and ever-more harried employees and disgruntled passengers on the other.

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Co-creation 2: Real-time Self-service

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Open Skies Agreement Provides a Glimpse of What's to Come in a Carbon-Regulated Environment

by: David Wigder

Today, many executives, and especially those working in carbon-intensive industries, are grappling with how future carbon regulation may impact their businesses and industries.

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