Presentations & Video

How Customer Centricity helps create better customer contacts in the contact center

Customer Experience – How to sell it to the rest of the company

The contact center as a profit center – how do we prove it?

B2B VoC Programmes that reduce churn and increase lifetime value

Webinar Maximize the ROI of your VoC / NPS Programme

Outsourced NPS Implementation

CX in B2B – 8 questions

7 initiatives to improve your CX

The right metrics for your VoC program

Consumer Trends And Retail

So You Want To Be Innovative?

The Impact of 3D Printing on Retail