We are proud and happy to announce the launch of the Futurelab Weekly Webinars. As we have accumulated so many insights, cases and presentations over the...
In February & March 2020 we ran research (both a survey and 1-2-1 interviews) amongst CX professionals, to find out what their biggest challenges were....
In February & March 2020 we ran research (both a survey and 1-2-1 interviews) amongst CX professionals, to find out what their biggest challenges were....
50% of all Voice of the Customer practitioners are unhappy with their programme. Learn how to get the full value of your VoC Programme and inspire the rest...
This paper is not to convince you that you should have a Voice of the Customer (VoC) program. It’s 2020 – we assume you have this by now. If not, please let...
In the past years, the automotive industry has seen many whitepapers addressing the challenges of automakers and dealerships. All of them carefully suggest...
This is the webinar to accompany the Whitepaper we launched: From Worthless to Priceless - Turning your Contact Centre into Value Centre Webinar. You can...
In this webinar we'll show you why measuring and managing the customer experience is a key driver of profit, including some simple ways to build a business...
The Net Promoter System (NPS) has established itself as the world standard for measuring customer experience in companies. This webinar is for you if you...