digital

Knowledge Summary: The Next Decade in Digital Transformation

A knowledge summary is a semi-long to a long post that synthesizes positions, concepts, and lessons learned around a topic.  They consist of a mix of primary research with ideas and frameworks I built based on conversations and working sessions.

This knowledge summary will focus on concepts you have to know to embrace digital transformation in the next decade.

Continue Reading

Digital Transformation Is Less About Digital

A few industrial leaders have always been at the forefront of innovation and set the trends for their respective industries, but banking and financial services are just going through their transformation journeys. They are all driving digital transformation throughout their enterprise with a relentless commitment to rethink every asset, process, and architecture of these enterprises. Digital transformation is widely talked about, with consultants lining up to show endless PowerPoint slides of the state of the digital revolution that they claim boardrooms cannot ignore.

Continue Reading

How to win in the age of the customer in a digital world

Winning your customers and providing extraordinary customer experience has been always a difficult task. In the digital world it has become even harder, because you need to find the right strategy and in the same time to transform and adapt your business model to the new requirements and fast changing environment. 

Continue Reading

What Is the Single Most Critical Factor in CRM / CX / Digital Success?

Recently I was pitching for new work and the question that keeps coming up came up. This question is always some form of “What is the single most critical factor in ……..?”   Examples include:

Continue Reading

Stop Talking about Digital Transformation

What?

I mean, what????

Seriously? Just last year two of my seven posts (yeah, didn’t do that well writing in my blog last year – but been working to remedy that by posting links to my other writings around the world – but I digress) were about digital transformation.

Continue Reading

CNN Thinks LOL Cats Are the Future of News

Now that CNN and BuzzFeed have joined forces to create a new online video destination, the meme-ification of the news is almost complete. The viral celebrities, the LOL cats, and the Listicles have won. The one company at the nexus of the meme aggregation movement - BuzzFeed - and the one media company that practically invented the 24-hour news cycle - CNN - have partnered to give you the 24-Hour Buzz Cycle. All buzz, all the time.

Continue Reading

How Memes Spread

“A movement starts because of the social habits of friendship and the strong ties between close acquaintances. It grows because of the habits of a community, and the weak ties that hold neighbourhoods and clans together. And it endures because a movement’s leader gives participants new habits that create a fresh sense of identity and a feeling of ownership” Charles Duhigg

Continue Reading

Wikicauses – 100 Digital Online Cause-Building Tips

Here are 100 quick-hitter tips for online cause building, no need to execute everyone of them, but 70 would suffice:

Focus/Strategy

#1 Digital Priority – ensure that digital fundraising is captured in your business plan/strategy commensurate with the level of attention it requires

#2 Update your senior management each month on progress, challenges and key metrics

#3 Be realistic on what you can achieve with resourcing available

Continue Reading

Are You Digitally Engaged? – 100 Point Test

Here are the 10 categories and 100 point audit of your digital engagement effort, how will you fare ...

Continue Reading

You must download the comScore UK Digital Future 2013 report

This is an excellent report (free) that contains some fascinating data about the age profile of digital use in the UK.

Continue Reading
Subscribe to RSS - digital