The Future of the Automotive Dealership
Hosted By Stefan Kolle
Where the industry is going, and how to help your dealerships survive
Safeguard your automotive sales
Join us live
August 27th, 12:00-13:00
Changes in society, technology and business model are threatening OEMs and dealerships alike, to the point that in some countries 45% of the dealerships are expected to close in the next few years.
Yet, most OEMs, importers and dealership networks are not equipped to handle this change.
In this webinar, we’ll share our findings, as well as a way forward, both for the short and the long term. Key topics include:
The Retail 360 assessment of your dealer network based on mystery shopping, customer survey, and financial data analysis.
Help your dealers reduce lost sales and increase closing rates by matching Car Buyers and Sales Staff Personas
Stefan helps driving customer experience programs for leading brands all over Europe for 15 years. He has worked with Toyota, Lexus, Mercedes & Volkswagen to help them become more customer centric.
People love listening to his real-world stories on ‘what works’ and ‘how to make it work’. Stefan can bring you profit opportunities, practical ideas and concepts that allow you to create a great customer experience, differentiate your business in the marketplace, and make your customers more loyal, happier, and more likely to recommend you.
Host: Stefan Kolle
Managing Director Futurelab
Start driving B2B growth through customer insights
July 18th 11:00 - 12:00
Discover bottlenecks, quick-win opportunities, and identify those actions that with make the biggest impact.
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