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Homepage
Offerings
NPS and VOC in B2B
CX & EX in Contact Centers
Customer Lifecycle Management
Customer innovation
CXMA
Inspiration
Blog
Publications
Presentations & Video
Cases
About us
Our philosophy
People, Partners and Places
Contact
English
Deutsch
Test
ARE YOU FEARLESS?
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Stefan Kolle
19/07/2024
DON’T F*** IT UP FOR ME
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Stefan Kolle
12/07/2024
CX IS A JOB FOR THE WHOLE VILLAGE
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Stefan Kolle
05/07/2024
NOT EVERYONE IS NATURALLY CUSTOMER CENTRIC
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Stefan Kolle
28/06/2024
ARE WE STILL TALKING ABOUT RECOMMENDATION?
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Stefan Kolle
21/06/2024
IT’S PASSION
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Stefan Kolle
14/06/2024
TOO EXPENSIVE OR NOT DELIVERING ON VALUE?
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Stefan Kolle
07/06/2024
METRICS DRIVE BEHAVIOUR
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Stefan Kolle
31/05/2024
A VOC MANAGER? MORE LIKE A TRANSLATOR
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Stefan Kolle
24/05/2024
A CX MANAGER? MORE LIKE CHANGE MANAGER
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Stefan Kolle
21/05/2024
DEATH BY POWERPOINT (A F*-UP STORY)
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Stefan Kolle
17/05/2024
IS YOUR PROCESS SOMEONE’S PAIN?
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Stefan Kolle
15/05/2024