Zappos

Customer Loyalty and Advocacy: What Can We Learn From Jonathan Ive and Zappos?

In a recent post on CustomerThink, Bob Thompson shared his experience with AT&T and Colin Shaw made the following comment:

Continue Reading

Culture Isn't Enough

Culture is quite the hot topic in business these days. The adage “Culture eats strategy for lunch” has been acknowledged for ages, but it seems the importance of culture is being emphasized now more than ever.

Continue Reading

Customer Service Is the New Marketing

Continue Reading

Extending the Customer Experience - the Zappos Story

Continue Reading

Zappos & Southwest Get Direct Engagement

by: David Armano

zappos - DA.png

A couple of weeks ago I was on a panel for the Ad Age Digital Marketing conference and slightly frustrated with the tone of the discussions, I said this:

Continue Reading
Subscribe to RSS - Zappos