Zappos
May 28, 2012

Customer Loyalty and Advocacy: What Can We Learn From Jonathan Ive and Zappos?

In a recent post on CustomerThink, Bob Thompson shared his experience with AT&T and Colin Shaw made the following comment:

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Maz Iqbal, customer experiences, empathy, Apple, Zappos
November 15, 2011

Culture Isn't Enough

Culture is quite the hot topic in business these days. The adage “Culture eats strategy for lunch” has been acknowledged for ages, but it seems the importance of culture is being emphasized now more than ever.

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Denise Lee Yohn, culture, organisational behaviour, corporate culture, value, Zappos
May 28, 2009

Customer Service Is the New Marketing

by: Matt Rhodes

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customer service, conversations, Zappos, Matt Rhodes, presentation, marketing
April 12, 2009

Extending the Customer Experience - the Zappos Story

by: Matt Rhodes

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social media, customer service, customer experiences, Zappos, Matt Rhodes
April 14, 2008

Zappos & Southwest Get Direct Engagement

by: David Armano

zappos - DA.png

A couple of weeks ago I was on a panel for the Ad Age Digital Marketing conference and slightly frustrated with the tone of the discussions, I said this:

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social media, role of marketing, online, Southwest, David Armano, conversations, marketing, Zappos, Twitter
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