Serious Games for Medical Assisting Instructors and Students

Practice, the line of 3D, multiplayer Serious Games developed by Muzzy Lane Software for McGraw-Hill Education, which already includes Practice OperationsPractice Marketing, Government in Action, and Practice Spanish: Study Abroad, is about to get a new addition: Practice Medical Assisting.

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Your Most Important #CX Training Tool

I originally wrote today's post for Intradiem. It appeared on their blog on April 14, 2014.  

Can you name one of the most powerful and most important customer experience training tools available to your organization?

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70, 20, 10

I've been talking about 70, 20, 10 models for a good time, and it seems that it's applicable in a wide number of different contexts. Generally, it relates to the idea that the majority of time, focus, attention or resources should be focused on established practices or core methods, but room should be left for both extending those core approaches and taking them in new directions, but also for completely new ideas and input.

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Social Business Planning: Aligning Internal with External

Some small businesses start without a business plan, finding success in a breakthrough product or service early on and building upon that success organically. However, it’s inevitable that the venture will need to have a structured business plan put in place at some point if the business is expected to scale, expand and ultimately thrive.

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Serious Games Making Their Way Into Corporations

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Serious Games For Hospitality Training

by: Eliane Alhadeff

Hilton Garden Inn, the award-winning mid-priced hotel brand with locations throughout North America and Europe, this week unveiled Ultimate Team Play - the first interactive training game to be used in the hospitality industry that utilizes game-based technology.

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Serious Games Pioneering How We Will Learn & Work In The Future

by: Eliane Alhadeff  (via Business & Games)

For most people, video games mean entertainment, like TV or the movies. But their true meaning may be much bigger, impacting every aspect of our world, from education to business, society and culture.

IBM explores how video games may impact every aspect of our world, from education to business, society and culture.

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VOLVO CAR UK: Serious Games Replicating A Real-Life Showroom Experience

via Business and Games blog

Volvo Dealers benefit from groundbreaking Serious Games

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Idea Store - Created and Managed by Tower Hamlets Council - Home

by: David Polinchock

You know, I wish I could remember where I first read about this, but what a cool idea. Totally changing the idea of what a library is and does. I love the idea of the library as an "idea store" too. Not a repository of information that is sometimes hard to navigate, but a place for you to get ideas.

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MBA training material on innovation available

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