testing

How often are websites designed using “best practices” or by trusting the experience of a seasoned expert? The answer is, “all too frequently.”

I'm a big fan of testing and optimisation. When user feedback is so valuable, yet so readily available, and real-time, can you really justify not incorporating it into your working practices and developing a culture around test and learn? Smart, digitally focused businesses like ASOS, Netflix and Zynga have been enormously successful through doing just that.

When I glanced over “Google Equates “Design” With Endless Testing. They’re Wrong” by Co.Design editor Cliff Kuang, my immediate reaction was, does the editorial team at Fast Company’s Co.Design know what they are talking about? I had to re-read it just to be sure, and both times I concluded that they were overly harsh.