processes

Technology Will Only Solve 1/3 of Your Social Business Problem

I'm behind on writing a bit as I've just returned from Norway and before that, Dreamforce in San Francisco. It was my first time attending and speaking at Dreamforce and to be honest, I was completely taken back by the extravagance of it all. With Keynotes from heavy hitters such as Sir Richard Branson, Jeff Imelt and even Colin Powell, not to mention entertainment provided by the Red Hot Chili Peppers—I can only estimate that the event cost tens of millions to produce.

Continue Reading

Gamification, Dashboards, Search and Enterprise Failure

Post by: Sigurd Rinde

Ooh, I love a good disagreement, and when my friend JP Rangaswami who's views I respect highly, writes a post that I heartily disagrees with I'm tickled pink!

Continue Reading

Work Is Communication

Post by: Sigurd Rinde

Work relies on, no, consists of two things: 

  • brains and hands 
  • communication
Continue Reading

5 Things That Create Ridiculous Customer Experiences: Can’t We Avoid Catch 22?

The other day I was on the phone with my insurance company because they had rejected, for a second time, a procedure for my son which was performed by a physician who they claimed was “out of network” — let’s call him Dr. Brown. But, as I logged into the firm’s web-site (again), I was able to easily find Dr. Brown who was “in network”. As I had done a few weeks before, I mentioned this to the customer service representative, and she was not able to look at the web site from her computer, so I had to read her the name, address, and phone number so that she could contact him and make sure that he was “in network”. 

Continue Reading

Design Should Be an Iterative Process Not a Linear One

by: Design Translator

Anders Ramsay, a UX designer, has done an excellent job in explaining on his blog the advantages of an Iterative Design Process versus a “Waterfall” (or Linear as I call it) design process.

Continue Reading

Thinking about Processes as 'Science' and 'Art'

by: John Caddell

One of my most gratifying but ultimately unsuccessful work assignments was to create an offering to open up an attractive new market segment. It was gratifying because many things went well–we developed a strong brand, quickly took up a position of authority and insight, and sold several important deals.

Continue Reading
Subscribe to RSS - processes